What our customers say.

Whitby, Ellesmere Port

"Fantastic service from Chris and his son. Friendly, efficient and professional carpet cleaning at an affordable price. Would highly recommend."

Flexible, pet-friendly service

"Very responsive, professional, thorough and friendly service. Carpets beautifully clean, lots of carpet care advice provided. Flexible service covering extra spot cleaning around the house. Excellent value for money. Family and pet friendly cleaning products. We would highly recommend Family Safe Carpet Cleaning, they're by far the best carpet cleaning service we have used!"

Great Sutton · sensitive, discreet clean

"Chris delivered an absolutely outstanding service. He cleaned our bedroom carpet, including full urine neutralisation, and the results were exceptional. He was extremely thorough, highly professional, and clearly knowledgeable about what he was doing. All stains and odours were completely removed - something we would never have been able to achieve with regular carpet cleaners. His enzyme-based treatment made a huge difference, and the carpet looks and smells like new. The price was fair, the service was genuinely five-star, and I'm very pleased with the result. Highly recommended for anyone in Great Sutton, Ellesmere Port area looking for a reliable, expert carpet cleaning professional."

Chair & ottoman clean

"Chris did a great job of cleaning my chair and ottoman Professional and reliable great value for money would recommend him !"

Ellesmere Port · on time

"Came when promised, quick and efficiant. Carpets look great now. Highly recommend"

Ellesmere Port · same-day

"Chris came out the same day as I made my enquiry, super knowledgeable and will tell you wether or not he thinks he can rescue a carpet. Fabulous equipment and took great care when taking the machines up and down the stairs. Would definitely recommend"

Carpet clean

"Arrived on time, very professional, carpet looks brand new."

End of tenancy

"Cleaned my dad's carpets today for an end of tenancy clean and they came up brilliant! Really nice man works fast with great results! 10/10"

Sofa clean

"Good clear communications and friendly. The clean was very thorough, I'm pleased with the results and my sofas are as good as new."

Stained lounge carpet

"An unbelievable job from Chris to a badly stained lounge carpet. The result is perfect in every way and the carpet looks like new again. It is way beyond all that I could ever have expected. Chris was very professional and dealt with the job beyond all our expectations, sparing no amount of time and effort for a wonderful result — and a gentleman in every way. Thank you Chris. I recommend you 100% every time. Five stars. Thanks again Chris for a perfect job."

Stained settee

"Thank you Chris for a wonderful job. I could not have wished for better. Beyond all my expectations. The bad stain on the arm of the settee — nowhere to be seen now. A perfect job. I'll circulate your name. Thanks again."

Allergies, carpet & sofas

"Chris was superb! As a family we have a few allergies and Chris was a real help cleaning our living room carpet and two sofas. He worked hard, was careful around the home, answered all our questions with a great depth of knowledge and did a great job. We are very pleased. We look forward to having him back soon to do the stairs and upstairs. Thank you Chris."

Carpet & sofa

"Fantastic service. We had our carpet and sofa cleaned. Both looked like new once finished."

Prompt & professional

"Very prompt from initial phone call. Quick, professional and reasonably priced. Excellent work, very pleased with the results, would highly recommend!"

Neston · end of tenancy · pet-safe

"Fantastic carpet cleaning service for a job based in Neston. He was punctual, friendly, professional and everything was pet friendly, which was a huge plus for us. He used professional equipment and the results were amazing — the carpets looked and smelled brand new. We booked for an end of tenancy clean and they exceeded expectations. Highly recommended and will definitely use again."

Carpet cleaning

"Chris arrived on time and did a fabulous job cleaning our carpets. Very impressed indeed."

Living & dining room

"Wow, wow, wow — that's really all I need to say after Chris from FamilySafe visited this morning to clean our living and dining room carpets. Having owned a large dog, the carpet was beginning to show overall areas of everyday discolouration, especially in high traffic areas. Chris arrived promptly and set to work immediately. Just over 2 hours later, you would think we had had a new carpet fitted — it came up so clean, with renewed "tufts" where the areas had been trodden down. No chemical smells, no soppy carpet underfoot. A couple of hours later, the furniture is back in place and the rooms look amazing!"

Settee · researched material

"Excellent service throughout. Chris was very thorough and informative, even researching before his visit the exact material our settee was made from to ensure he was using the correct cleaning materials. Highly recommended."

Carpets like new

"Great service. Carpets are back to new looking, really professional, would definitely recommend this company."

Carpet clean for her Mum

"Chris came out to do a carpet clean at my Mum's today and did a fabulous job, very tidy, organised and thorough. Price was very reasonable. We were really happy with the outcome it looks like a brand new carpet. I would certainly recommend FamilySafe Carpet Cleaning to you without hesitation if you need yours doing. Thanks again Chris."

Same-day pollen stain

"Came out to clean a pollen stain on my carpet the same day. Great friendly and knowledgable service and the carpet looks spotless. Would recommend this company."

Carpet clean

"Excellent service ⭐⭐⭐⭐ would highly recommend Chris. My carpets have come up like brand new, really impressed."

Pet stain & odour

"WOW, I must say I never expected my carpet to come up so well and stay looking fresh and clean and with the bounce back in the carpet, unlike when I'd used a rug doctor the carpet was grubby again in days and never felt the same. Chris is such a lovely young man, very professional and works so hard. I would highly recommend Chris to clean your carpets and defo spend the little extra and get the job done properly — you won't regret it."

Emergency carpet job

"Responded very quickly to an emergency job and went over and above cleaning the carpet thoroughly, would really recommend."

End of tenancy

"Really great experience using FamilySafe Carpet Cleaning, from enquiry to completion. We asked for an end of tenancy carpet clean, and Chris went above and beyond to make things perfect, even in some little places we hadn't discussed on the call. We would 100% recommend reaching out."

Living room, stairs & emergency

"Chris did a fantastic job on our our Living Room, Stairs and Landing carpet. They look fantastic. He did an excellent job. Just to update — three weeks after we had our carpet cleaned, our youngest son was sick all over the carpet. I called Chris who was unbelievably helpful. Came out within hours to save the carpet! Yet again he did a fantastic job. Could not recommend him highly enough."

3 sofas · pets

"Chris is a top notch bloke. So friendly and eager to please. He worked arduously and non-stop to get our 3 cloth sofas up to spec as they had years of dirt build up with dog and cat hairs plus water stains. I would highly recommend him and will use him in my Property Maintenance and Cleaning business for jobs like this."

Lounge carpet & suite

"Chris from Family Safe Carpet Cleaning cleaned my lounge carpet and suite beautifully. He arrived spot on time, with his high quality products and equipment, it took about four hours from start to finish and was touch dry in a couple of hours. I would recommend Chris to anyone, really nice guy."

Carpet cleaning

"Fantastic service from start to finish. Chris was extremely knowledgeable & helpful from 1st contact. An outstanding job at a great price, would highly recommend."

Higher Bebington · pet-safe

"I live in higher Bebington and needed my lounge, stairs and landing carpet cleaning. Chris came and cleaned them using pet safe cleaning products as I have cats. Turned up on time and did an excellent job and took time to explain his process and the best ways for me to make my carpets stay clean for longer. Highly recommend!"

Brought dryers · fast dry

"…brought dryers so the carpet was mostly dry when he left. Would highly recommend!"

Carpets & sofa, pet-safe

"Chris provided a very fair quote for the carpets that required cleaning, arrived on time and was extremely professional and knowledgable. We have a cat and were comforted that the cleaning solutions were safe. our carpets and sofa feel and look lovely again. Thanks so much Chris! 😊"

Sofa & carpet clean

"Highly recommend. Offers a fantastic service, friendly, very knowledgeable and efficient. I now have a spotlessly clean sofa and carpet - both like new !!"

Quick turnaround

"Totally exceeded my expectations. They fitted me in quickly and answered any questions. I couldn’t recommend highly enough. Thank you"

Sofa & stair carpet

"Great professional service, made a sofa and a stair carpet look like new."

Carpet clean

"Thank you for cleaning our carpets yesterday… amazing service, brilliant outcome! Would highly recommend!!"

Salvaged 'unsaveable' carpets

"Excellent service. They managed to salvage carpets that I didn't believe could be saved but they came out amazing. Professional, friendly and very reasonably priced. Would highly recommend."

Recliner sofa clean

"Our 2 seater recliner sofa was in need of cleaning due to stains and general wear. Chris came out and did a fantastic job cleaning the sofa and when he had finished it looked like new. We are very happy customers and would recommend Chris and the team to anyone for a safe, polite and professional service."

Parkgate · couch clean

"I would certainly highly recommend Chris for his services he worked none stop for hours to get my couches like new they are a difficult material to clean and his expert knowledge and products that he used were of the highest quality . I am very happy with the job he did for me and would highly recommend him .. also defiantly worth the wait as he is very booked up…. This is always a good sign for a trades man !"

Just moved in

"Chris came and basically deep cleaned my whole house in a day! Just moved in and all mystery stains have been removed from the carpet, rug and couch are like new after being in storage and he even gave a go to cleaning our blinds (and did an awesome job) he worked so hard, I'm so impressed with his service! Would 100% recommend and will use again."

New home

"Chris did a fantastic job of cleaning the carpets in our newly moved in to house. He was very professional and did a thorough job, even offered to come back the following morning to redo a carpet because it was that filthy! I can't recommend him enough, you won't be disappointed!"

Carpet clean

"Excellent service, very knowledgable and a really nice bloke! Would definitely recommend."

Carpet clean

"Could not recommend enough! Had a carpet clean years ago and this was fantastic and was a completely different experience compared. Carpet looked brand new again and I was shocked when it was finished to see the difference. Very professional and friendly service also. Happy customer 😁"