The smell isn't gone. We find every patch — and properly neutralise it.
Pet accidents don't always come out with a household cleaner. The smell that "comes back when it's warm" or "lingers in that one corner" is contamination still active in the carpet — and depending on time and volume, sometimes deeper too. We find every patch with UV. We treat each one in the carpet itself. The aim is full neutralisation at carpet level — and we're honest about the limits when contamination has gone further.
If you can still smell it, it's still there.
Pet urine doesn't sit on top of the carpet — it soaks into the backing, and depending on volume and time, can reach the underlay or floor beneath. Surface cleaning with a household spray or a supermarket rental machine deals with the visible bit and leaves the rest. Over time the smell creeps back. On damp days, on warm days, after hoovering, after the heating comes on. People often blame the room — when the source is right under their feet.
The other thing pet owners often don't realise: where you can see one patch, there are usually several more you can't. Cats and small dogs especially leave dribbles, partial accidents, and old patches that have dried in over weeks or months. We find them all before we start.
Our job is to properly treat the contamination held in the carpet itself — find every patch, neutralise each one, full carpet clean over the top. If contamination has soaked through deeper into the underlay or subfloor, we'll be honest before we start about whether carpet-level treatment will resolve it entirely or just partially.
How we actually deal with it.
We use a high-powered UV torch to sweep the affected areas. Urine fluoresces under UV — every patch shows up clearly, even the ones you can't see, smell, or feel through the carpet.
Then we treat each patch individually. Our professional urine neutraliser goes in, dwells, and is extracted with a handheld sub-surface extraction tool built specifically for the job. After every patch is dealt with, we do a full carpet clean over the top.
The aim is full neutralisation. Not masking the smell with fragrance. If it's gone, it stays gone.
A UV sweep is included on every clean we do — not just dedicated pet jobs. If we find anything on a standard clean, we'll mention it and treat it as part of the work.
UV reveals every patch — including small ones the homeowner couldn't see or smell. We find them all before we start treating.
What's included.
- UV-light sweep across the affected area — we find everything before we start.
- Up to 1 litre of professional urine neutraliser, free. Used as concentrated as the situation needs — for heavier patches we'll mix it at double strength (so 500ml of product, applied at twice the normal potency).
- Individual patch treatment with sub-surface extraction — proper neutralisation, not masking.
- Full carpet clean over the top — so the carpet is clean as well as odour-free.
A real example.
Recent job: a family with two house-trained sausage dogs, both on the small side. UV sweep showed dribble patches all the way up the right-hand side of the stairs. Likely the dogs were leaking small amounts running up the stairs — small bladders, low to the ground, banging against each step — and it had built up over time. None of it visible. None of it smellable until you got down on the carpet.
One litre of neutraliser, treated patch by patch, eradicated it. No smell. No staining. Job done.
What it looks like in practice.
Heavy urine contamination on a teal carpet — months of buildup. Before and after our process: UV-found patches, individual neutralisation, full carpet clean over the top. Real job, no edits.
Where the limits are — honestly.
Most pet contamination jobs are recoverable. Sometimes they aren't.
If urine has soaked through to the underlay and especially the subfloor, full neutralisation from the top down isn't always possible — the contamination is held in the structure of the floor, not the carpet fibre.
Rental machines like Rug Doctor are a particular problem here. They put more water down than they can extract back up, so on a contamination job they don't remove it — they dilute it and push it deeper. What was a surface patch becomes a saturated underlay. The same applies to DIY attempts with household detergents, and to low-end "splash and dash" professionals running cheap underpowered equipment.
What we don't do
We don't lift carpets, treat subfloors, or replace underlay. If your situation needs that, we'll tell you honestly — we're the final cleaning attempt before replacement is considered, not the replacement service itself.
As with any deep stain or odour work, no guarantees — we'll be straight with you about what we think we can achieve before starting.
Common situations we deal with.
- Single patches you can see — but the smell still lingers
- Multiple patches building up over time (the "lived-in pet home" smell)
- A new house with old hidden contamination from previous owners' pets
- Elderly or unwell pets having occasional accidents
- House-trained pets dribbling on stairs or in specific spots
- After a Rug Doctor or DIY attempt that didn't fix the smell
How we quote.
Honestly, work like this can't be priced accurately by a calculator, on the phone, or even on a first visit. The price depends on how much treatment the situation actually needs, which only becomes clear once we start.
Give us a call or drop us an email — describe the situation as best you can, and we'll talk through what we think we can achieve. You'll get our honest best estimate up front, and a transparent final price based on what the job actually needed.
Properly fixed, not masked.
Give us a quick call to talk it through, or drop us an email with as much detail as you've got. We'll discuss the situation honestly and let you know what we think we can achieve before agreeing anything.